BMC Remedyforce Service Desk

BMC Remedyforce is built on Salesforce1—the world’s most widely used cloud platform—to deliver complete IT service management functionality with the secure social, mobile, and collaborative capabilities users expect.

BMC Remedyforce was built from the ground up to incorporate the modern, easy to use interface that users expect to see in 2015 while still providing the functionality to deliver a comprehensive solution. The inclusion of social, mobile and collaboration tool enables service desk agents and their clients to communicate wherever they are and on whatever device they find most efficient at the time. This greatly improves productivity, reduces support costs and improves IT support efficiency.

BMC Remedyforce features & functionality

  • Incident and Problem Management
  • Change Management
  • Asset Inventory & Configuration Management
  • Release Management
  • Self-Service
  • Service Request Management/Service Catalogue
  • Knowledge Management
  • Service Level Management
  • Dashboards and Analytics
  • Reporting
  • Social/Collaborative Tools
  • Best Practice Processes Out of the Box
  • Mobility for Self-Service Users

Add-Ons

  • Mobility for Agents
  • Asset Discovery
  • Patch Management
  • Remote Control
  • License Management

BMC Remedyforce is built on the class leading cloud platform from Force.com, which provides BMC customers with a ready-made secure, ultra-reliable solution. Please refer to Trust.Salesforce.Com for additional information.

BMC Remedyforce was built from the ground up to incorporate the modern, easy to use interface that users expect to see in 2015 while still providing the functionality to deliver a comprehensive solution. The inclusion of social, mobile and collaboration tool enables service desk agents and their clients to communicate wherever they are and on whatever device they find most efficient at the time. This greatly improves productivity, reduces support costs and improves IT support efficiency.

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