We appreciate that many of our BMC Service Desk Express (SDE) customers have derived significant benefits from the product. You will probaby be aware that BMC Software acquired Numara Software. They decided to rationalise their service desk portfolio and originally announced that SDE was to be retired in May 2017.
SInce the original announcement BMC have extended SDE support until December 31, 2017.
The following table provides details of the support status of commonly used SDE versions.