KTSL Limited
PO Box 2637
Corsham
Wiltshire
SN13 0ZQ
UK

Tel: 0845 034 8000

BMC Software Consultancy

Today's modern IT infrastructure requires careful planning, monitoring, and management. Since KTSL was formed we have worked with our business partners to successfully complete projects for customers large and small.

As well as implementing BMC Software products as part of a new system sale, KTSL's consultancy team provide a range of other services, including:

• Holiday and sickness cover for BMC Performance Manager (PATROL) and CONTROL-M system administrators
• Short and long-term placements
• Out of hours support for system administrators via our 24 x 7 service desk
• Custom Knowledge Modules for BMC Performance Manager (PATROL)
• Custom Forms and Business Rules for BMC Service Desk Express
• Version and hardware migration of BMC Remedy
• Project management (PRINCE 2, SSADM)
• ITILŪ process re-engineering

Our team of consultants are trained and BMC-certified in a wide range of BMC Software products, including:

Service Assurance

• BMC Performance Manager (Portal/PATROL)
• BMC Application Performance Analytics (Only BMC Partner certified in ProactiveNet in EMEA)
• BMC Event and Service Impact Management (BEM/SIM)
• BMC Transaction Management (TMART)
• BMC CONTROL-M

BMC Atrium

• BMC Atrium CMDB
• BMC Discovery (Foundation, Topology, Application)

Service Automation

• BMC Configuration Automation for Clients
• BMC Capacity Management (AKA Perform and Predict)
• BMC Capacity Management Essentials

Service Support

• BMC ITSM Express
• BMC Service Desk Express Suite (Previously known as Magic Service Desk)
• BMC Remedy Suite

Other

• AlarmPoint implementation
• PATROL DashBoard & Visualis
• BMC PATROL Enterprise Manager (PEM/PiSC) development skills

Also, we offer BMC Programming skills using Portal SDK and PSL

All KTSL Consultants are ITIL® Certified

Please contact us if you would like to discuss your professional services requirements for any BMC Software product.