KTSL Limited
PO Box 2637 Corsham
Wiltshire
SN13 0ZQ
UK

Tel: 0845 034 8000

KTSL Support for BMC Software Products

Overview

KTSL provides 24 x 7 support for BMC Software products in the UK. Our BMC-Certified helpdesk staff are available to deal with customers' questions and problems by phone, email and fax.

Customers may also log and track help desk calls using the KTSL Support Portal.

Supported Products

KTSL provides support for a wide range of BMC Software tools, including:

• BMC Performance Manager (formerly known as PATROL)
• BMC Performance Analyzer, Predictor and Perceiver (formerly known as Perform, Predict, BEST-1)
• BMC PATROL Enterprise Manager (PEM) and integration tools
• BMC Service Impact Manager
• AlarmPoint
• PATROL DashBoard and Visualis
• SQL-BackTrack, BMC ChangeManager & SpaceExpert
• BMC CONTROL-M
• BMC Service Desk Express Suite (formerly known as Magic Service Desk Suite)
• BMC Remedy
• Configuration Discovery & Management (formerly known as Marimba)

Please contact us if you would like to discuss moving your support from your current provider.

BMC Software Certifications

• Magic Certified Consultant
• BMC Software Certified Engineer (BMCS-CE) - CONTROL-M for Distributed Systems
• BMC Software Certified Engineer (BMCS-CE) – PATROL Central Architecture
• BMC Performance Manager Portal
• BMC Support Desk Certified
• BMC PEM/PiSC
• BMC Software Certified Engineer (BMCS-CE) - PATROL Performance Assurance