Bomgar

Bomgar simplifies support by letting technicians control remote computers, servers, smartphones and network devices over the internet or network. With Bomgar, a support analyst can see what the client sees or control their computers to provide support.
Seeing the screen helps you decrease on-site visits, eliminate phone support, and respond effectively to peaks in demand.
 
Bomgar works on Windows, Mac, Windows Mobile, BlackBerry and multiple Linux distros.

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The Remote Support Appliance™

Bomgar was the first to introduce an appliance-based approach to remote support. Bomgar’s patented deployment model – The Bomgar Box™ – continues to be the most secure option for deploying remote support. The Bomgar Box resides at your facility under the security measures already in place. Bomgar offers more control over security, giving you a safe way to integrate remote support with identity management and making it easy to export reporting data and videos for a complete audit trail. Security? Bomgar makes remote support secure, integrated and manageable. It integrates with identity management, gives managers complete visibility into support activity, includes powerful tools for technicians and automates redundant tasks.

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