KTSL Limited
PO Box 2637 Corsham
Wiltshire
SN13 0ZQ
UK

Tel: 0845 034 8000

Downloads

Selected KTSL Literature

Success Story: University of the West of England

Success Story: Yorkshire Building Society

Selected BMC Literature

Incident & Problem Management

Proactive Incident and Problem Management datasheet

BMC Remedy IT Service Management datasheet

BMC Remedy Service Desk datasheet

BMC Knowledge Management whitepaper

BMC IT Service Management Express datasheet

BMC Service Desk Express Suite datasheet

BMC Knowledge Management Express datasheet

AlarmPoint Integration for BMC Service Desk Express datasheet

Success Story: Toyota Motorsport

Success Story: TOTAL UK

Success Story: Euler Hermes

Success Story: Workspace Group

Business Service Management (BSM) and ITIL Background Reading

Forrester: BSM Definition whitepaper

Forrester: Implementing BSM whitepaper

Proactive Incident and Problem Management with BMC Performance Manager whitepaper

Can You Really Get ITIL Out of the Box? whitepaper

Ziff-Davis: New Focus on IT Management whitepaper

The Economist: Dissolving the Silo Around IT whitepaper

Connect the Dots between Service Desk & IT Operations whitepaper

ITIL Version 3: Support for the Growing Importance of BSM whitepaper

Six Guiding Principles to Speedier Adoption of BSM & ITIL whitepaper

Change Management

BMC Remedy Change Management datasheet

BMC Remedy Change Management DashBoard datasheet

Effectively Managing Change across the Data Centre whitepaper

BMC Service Desk Express Change Management datasheet

Change and Configuration Management whitepaper

Asset Management and Discovery

BMC Discovery Solutions datasheet

BMC Foundation Discovery datasheet

BMC Configuration Discovery datasheet

BMC Topology Discovery datasheet

Automated Discovery: The First Step to BSM Success

Infrastructure Management

BMC Performance Manager for Servers datasheet

BMC Performance Manager for Databases datasheet

BMC Performance Manager Express datasheet

Manage Active Directory whitepaper

Success Story: LogicaCMG

Database Management

BMC Performance Manager for Databases datasheet

BMC Change Manager datasheet

Change Manager Case Study: Yorkshire Building Society

Virtualisation

BMC Performance Assurance Suite for Virtual Servers datasheet

BMC Performance Manager for Virtual Servers datasheet

Reduce the Total Cost of Ownership in Your Virtual Data Centre whitepaper

Implementing BMC Performance Assurance in a VMware Environment whitepaper

Total Economic Impact of BMC Performance Assurance Solutions whitepaper

Performance Assurance for Contingency Planning article

BMC Best Practice Operations Management for System Virtualisation whitepaper

Network Management

Eye of the Storm^TM datasheet

EYE Capabilities Overview datasheet

EYE BMC Event Manager Integration datasheet

EYE BMC Atrium CMDB Integration datasheet

EYE Sample Reports datasheet

Entuity Fact Sheet

Entuity Asset Optimisation whitepaper

Transaction Management

BMC Transaction Management Application Response Time datasheet

Managing IT Performance and Availability from an End-User Perspective whitepaper

Comprehensive Insight to Improve the End-User Experience brochure

BMC User Experience Management Solution Brief

Capacity Management

BMC Performance Perceiver for Servers datasheet

BMC Performance Analyzer for Servers datasheet

BMC Performance Predictor for Servers datasheet

The Role of the Capacity Management Database in ITIL whitepaper

Batch Scheduling

BMC CONTROL-M brochure

BMC CONTROL-M whitepaper

BMC CONTROL-M Agentless Scheduling datasheet

BMC CONTROL-M Agentless Scheduling whitepaper

Gartner Job Scheduling Magic Quadrant Report April 2009

Dell's Approach to Workload Automation case study