KTSL Limited
PO Box 2637 Corsham
Wiltshire
SN13 0ZQ
UK

Tel: 0845 034 8000

Service Desk - Incident and Problem Management

Incident and Problem Management is at the heart of any ITIL® based service desk and our solutions are applicable irrespective of the size of your business.

BMC Remedy^® and BMC Service Desk Express Suite

BMC Remedy^® and BMC Service Desk Express Suite (formerly known as Magic Service Desk Suite) are industry leading tools from BMC Software and both provide out-of-the-box ITIL-certified incident and problem management. BMC Remedy^® is applicable for larger enterprises where it needs to address heavily customised environments, whilst small to medium organisations will benefit from the reduced lead times and web-based interface provided by BMC Service Desk Express Suite.

Whichever product you need you will see an improvement in service desk operations, with reduced call handling time and increased first time resolution.

There are many factors to consider when choosing a service desk and deciding whether you need BMC Remedy or BMC Service Desk Express Suite will depend on your precise requirements. Irrespective of which you choose you can be safe in the knowledge that you have invested in the market leader in its segment.

KTSL's experienced service desk team will be pleased to help you make this important decision. Please contact us for more information

Further Reading

Proactive Incident and Problem Management datasheet

BMC Remedy IT Service Management datasheet

BMC Remedy Service Desk datasheet

BMC Knowledge Management whitepaper

BMC IT Service Management Express datasheet

BMC Service Desk Express Suite datasheet

BMC Knowledge Management Express datasheet

AlarmPoint Integration for BMC Service Desk Express datasheet

Success Story: Toyota Motorsport

Success Story: TOTAL UK

Success Story: Euler Hermes

Success Story: Workspace Group

You will need Adobe Acrobat to view the documents on this page, which may be downloaded from Adobe's website using the following link: