KTSL Extended Support Packages

KTSL Extended Support augments the standard annual software maintenance agreement with an extension that covers business as usual (BAU) system administration and the facility to configure and customise the BMC Software tools.KTSL Extended Support is available for all BMC Software products.

The benefits of a KTSL Extended Support service are:

  • Reduced total cost of ownership
  • Reduced reliance on internal administration resources
  • Reduced training costs
  • Reduced risks caused by out of date customisations
  • Reduced downtime

Bronze

Silver

Gold

KTSL Training Course Places (Per annum)1 Candidate2 Candidates4 Candidates
Patch/Hot Fix Application (Per annum)124
Access to KTSL Knowledge Base
Remote Technical Expertise
Up to 12 Days/Per Annum
Remote/Onsite Technical Expertise
Up to 12 Days/Per Annum
Remote/Onsite Technical Expertise
Up to 24 Days/Per Annum

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