Business Service Management (BSM) helps you run your services in a risk-free and error-free environment.

BSM links IT components to business goals, by helping organisations improve the decision-making process for better workload management and stronger business outcomes.

BSM effectively manages business services across their life cycle. It comprises of five important areas shown below:

• Request and Support: Simplify and automate processes for requesting, changing and supporting business services.
• Provision and Configure: Maintaining service consistency across applications, servers, networks, databases, hypervisors, and customers.
• Monitor and Operate: Identifying and resolving IT issues across environments.
• Plan and Govern: Manage your IT supply, demand, and budget, ensuring compliance with policies and regulations.
• Integrate and Orchestrate: Discover, model, visualise and assign priority to business services.