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PO Box 2637 Corsham
Wiltshire
SN13 0ZQ
UK

Tel: 0845 034 8000

IT Systems Management - Transaction Management

Measuring and reporting application response times from the end user's perspective is increasingly important to validate system performance and enable quantifiable management and reporting of service level agreements (SLAs). It also serves as the foundation of business service management, providing critical performance information about the infrastructure on which the business depends.

BMC^® Transaction Management Application Response Time

BMC^® Transaction Management Application Response Time (BMC TM ART) measures the performance of business applications by executing business transactions and monitoring response times. Key transactions are recorded and saved locally, then scheduled for execution as background processes in user-defined locations representing key geographical or network locations. Upon execution of the recordings, BMC TM ART reports application response times.

Where response time degradation occurs, BMC TM ART assists in alerting and determining the root cause by identifying the problematic locations, transactions, and transaction steps.

• Monitors end-to-end quality of service delivered at a regular interval to help predict performance problems
• Quantifies complete end-to-end response time and availability data for business transactions to reflect experience of real users
• Enables faster isolation of root causes
• Quantifies variations in end-user experience, including geographical, network and user group variations
• Accurately reflects the quality of end-user experience related to the business process
• Enables improved customer satisfaction
• Optimises the user experience by measuring against service levels to ensure that SLAs are met in production

Further Reading

BMC Transaction Management Application Response Time datasheet

Managing IT Performance and Availability from an End-User Perspective whitepaper

Comprehensive Insight to Improve the End-User Experience brochure

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