Why KTSL?
As BMC Software’s longest serving UK partner we are able to draw on a wealth of experience to provide our customers with the best possible support for their BMC Software tools.
Digital Transformation
At KTSL we want to help you to take full advantage of new technology to drive your adoption of digital services. The end result is a digitally connected business combining people, data, processes and infrastructure.
A digitally connected business creates:
Case Studies
KTSL offer Professional Services to implement, deliver and support a range of the products from BMC with specific expertise around the BMC Service Management Portfolio. A range of case studies are below.
Challenges : To merge multiple region based catalogues in disparate systems into one global BMC Remedy instance.
Challenges : Managing customisation , Integrations into 3rd party systems, Data Migration and third party development.
Challenges : Integrating Remedy On Demand (ROD) MYIT with On Premise ITSM using the hybrid agent. ‘
News & Events
How AI can enable collaboration as a service management channel
In this webinar we will discuss how AI can be used to control and run collaboration channels such as Teams and Yammer. Using AI to read and understand your Service Management data and using the acquired knowledge to automate the collab channels. Get [...]
Demo: KUPA AI and Remedyforce
This demo shows how to use KUPA Artificial Intelligence allows you to improve employee experience manage your ITSM environment using Remedyforce, from the convenience of Microsoft Teams. KUPA uses Natural Language Processing to understand the true me [...]
Demo: Yammer and Teams to BMC Helix Demo
Here's a short demonstration of KTSL's KUPA artificial intelligence integrated with Yammer and BMC Helix allowing: Less manual moderation Risk mitigation [...]