See how you can dramatically improve user experiences and ITSM efficiency with KTSL augmented reality.
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Conversational Service Management
Talk to and interact with your Service Management tool via a conversational UI. Automate User and Agent journeys and drive your processes through speech and text
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KTSL & BMC
Experts across the BMC ITSM platform since 1997, we have implemented ITSM in some of the largest BMC sites globally. Our consultants will work with your business to provide appropriate solutions. We have consultants at different levels and costs, to put in the right resource you need at the right time. We want to work with you, not just for you.
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Take a test drive of Remedy 9 with SmartIT, MyIT and Virtual Agent
Your free Remedy trial environment does not expire and also includes:
Smart IT – a beautiful interface that sets a new standard for the modern workplace
MyIT – a modern, mobile, self-service app for your business users
Virtual Agent – virtual and live chat for fast problem resolution
25 tutorial videos to help you explore Remedy functionality
BMC digital IT powers 82% of Fortune 500 companies
As BMC Software’s longest serving UK partner we are able to draw on a wealth of experience to provide our customers with the best possible support for their BMC Software tools.
Successfully delivered projects
At KTSL we want to help you to take full advantage of new technology to drive your adoption of digital services. The end result is a digitally connected business combining people, data, processes and infrastructure.
By working with partners whose products extend BMC Software’s tools we can add significantly more value to our customers’ technology investments.
This software is designed to automate migration of objects between server environments, facilitate performance improvement and enable Administrators to troubleshoot and better understand their applications.
KTSL offer Professional Services to implement, deliver and support a range of the products from BMC with specific expertise around the BMC Service Management Portfolio. A range of case studies are below.
Challenges : To merge multiple region based catalogues in disparate systems into one global BMC Remedy instance.
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