How businesses can use machine
learning to transform their ITSM
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As BMC Software’s longest serving UK partner we are able to draw on a wealth of experience to provide our customers with the best possible support for their BMC Software tools.
Successfully delivered projects
At KTSL we want to help you to take full advantage of new technology to drive your adoption of digital services. The end result is a digitally connected business combining people, data, processes and infrastructure.
KTSL offer Professional Services to implement, deliver and support a range of the products from BMC with specific expertise around the BMC Service Management Portfolio. A range of case studies are below.
Challenges : To merge multiple region based catalogues in disparate systems into one global BMC Remedy instance.
Harnessing the wisdom of crowds: AI in the collaborative workplace by Aaron Perrott KTSL CTO Synopsis: Enterprise social networks are now an everyday part of organisations: by migrating service management functions to these channels, businesses ar [...]
AI in service management: the investment case Part 3: Business intelligence There’s a revolution happening in service management as the application of artificial intelligence transforms processes and outcomes. As service management specialists, K [...]
AI in service management: the investment case Part 2: Self-service There’s a revolution happening in service management as the application of artificial intelligence transforms processes and outcomes. As service management specialists, KTSL has d [...]