KTSL aim to simplify the user journey and empower the end user to resolve issues for themselves.

Our expertise spans a wide range of industries across public and private sectors.

With an 80-strong network of consultants and our own internal development and IP team we have successfully delivered over 1000 projects for our customers.  With resources based in the UK, Ireland and India, as well as our consulting partners across the globe, we can deliver when and where you need us.

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As well as being the UK’s longest-serving BMC reseller, our own suite of innovative products, our partners and our ITSM specialists can help enable your business to stay one step ahead of the curve regardless of your platform.

KTSL Services

Our approach is always to help our customers get the most out of Service Management.  From business analysis, through to technical deployment, automation, integration and user experience.

We can provide a blended delivery approach.  From owning projects end to end, to providing specific consultancy or team augmentation.  Helping you to deliver faster.  Our consultants and analysts bring a wealth of knowledge and experience from across industry sectors to help you get the most from your Service Management.
Our experienced business analysts can come into your organisation and assess where you are. Providing situation investigation, problem analysis, feasibility assessment and business case development. We can manage and deliver projects as part of our consultancy services and/or leverage our own IP to quickly gain an understanding.

KTSL Innovations

We’ve invested in our own internal IP to help deliver better services to our customers.

Our own Service Management AI platform (KUPA) assists our business analysts to quickly understand your environment.  Allowing us to help you focus on the right areas for automation, pro-active management and risk reduction.
KIMI is our ITSM Tooling & Middleware platform. Customers can deploy it to deliver a seamless end user, combining and integrating data. It can also be used to create bespoke front-ends for visualisation and control or simply used as a cloud based ITSM solution.
Last but not least, our KASPA Tech Bar solution can help bring your IT services to any office location or remote smart locker location.  Bringing IT where it's needed through both virtual and physical options.

As a BMC Partner, we’re skilled across all
BMC product pillars:

BMC Service Management

At KTSL we have over 20 consultants specialising in BMC's Helix platform.  From implementation to upgrade, support and configuration we can help you get the best from your Helix platform.  Helix can support all of your ITIL disciplines across any business function (IT/HR/Finance).  Helix also provides an integration platform, AI capabilities and chatbot.

BMC Operations Management

As part of the Helix platform, TrueSight Operations Management delivers end-to-end performance monitoring and event management. It uses AIOps to dynamically learn behaviour, correlate, analyse, and prioritise event data so IT operations teams can predict, find and fix issues faster. KTSL can provide full consultancy services on TrueSight as well as support and implementation.

BMC Discovery

BMC Discovery provides cross platform discovery and dependency modelling to provide instant visibility into hardware, software, and service dependencies across multi-cloud, hybrid, and on-premise environments. At KTSL we have a wealth of capability within the Discovery space and working with our partners Tekwurx we can provide additional service modelling and mapping to make sure you can realise the full value of Discovery within your CMDB. Our CMDB quick start allows you to show value quickly and concisely. Contact us or visit our content section to find out more.

DBA (Control-M)

Control-M simplifies application and data workflow orchestration on-premise or as a service. It makes it easy to build, define, schedule, manage, and monitor production workflows, ensuring visibility, reliability, and improving SLAs. KTSL can provide support and professional services for Control-M.

Our Partners

Our Product Partners

As BMC Software’s longest serving UK partner we are able to draw on a wealth of experience to provide our customers with the best possible support for their BMC Software tools.
We are a main partner with Jitterbit within the UK and Europe. With certified consultants in delivery, we can help you get the best out of middleware with the right integration strategy.
Working with 4ME we can offer Service Management tooling regardless of your size or ITIL maturity. A quick to implement and easy to maintain solution for any size of IT operation.
Pagerduty offers major incident and event management. As a certified reseller and an integration partner we can make Pagerduty work with your existing tooling.
NCL partner with us to provide a Managed Detection & Response (MDR) service through a dedicated SOC. Cyber attacks are becoming more complex and subtle, to stay ahead of cyber threats you need the right technology, skill set, and knowledge.
The Servicely Enterprise Service Management platform provides a single conduit for your data as it flows across processes, people, systems and tasks.

Our Delivery Partners

TekWurx provide the UControl solution for CMDB Service Mapping and help to augment our Discovery team.
Our partners within the South African region, helping to deploy our own IP solutions and also provide additional resources across everything BMC.
We have worked with Cadmium for many years. They help to deliver our services across Europe providing additional skills in the BMC Helix product set.