Supporting the convergence of IT service and asset management, this powerful platform gives you the visibility and control you need to continuously improve service delivery and manage IT assets while driving efficiencies, controlling costs, maintaining compliance, and reducing IT vulnerability and financial risk. With an emphatic focus on user experience, BMC FootPrints improves customer satisfaction and IT productivity, revealing the true value of IT service and support to the business.
With BMC FootPrints you can:
- Easily initiate, route, track, and manage incidents driving process adherence with no programing required
- Securely manage and control change to reduce unplanned outages and maintain security
- Maintain a clear picture of assets and configurations to reduce unauthorized configuration changes that may result in security vulnerabilities
- Monitor key metrics and SLA adherence at a glance to reduce service outages and improve cross-functional communication
- Adopt IT best practices at a pace that works for your business leveraging 10 PINK Verify certified ITIL Processes
BMC FootPrints Service Core provides all of the functionality you need to manage Incident, Problems, Change and Configuration Management. The Service Catalogue provides end users with an easy method to request new services.