Transform the IT experience with next generation self-service

MyIT is a modern self-service app that reduces IT friction, cuts support costs, and boosts customer satisfaction.

Just a year or so ago it was impossible to imagine the ease of formless IT, the productivity increase because of context-aware services, and increased freedom of social collaboration. BMC MyIT is a consumer-like app that transforms business users’ IT experience. It’s so easy and intuitive, IT users will actually want to use it on the devices they use every day.

Benefits for users

  • Easy to use from the get-go
  • Experience great service, anytime, anywhere
  • Easily access help resources, so work can keep moving
  • Get updates on the IT services that matter most
  • Check on pending requests, without calling the help desk

Benefits for IT

  • Improve end users’ productivity and perception of IT
  • Encourage self-service to increase efficiency
  • Make BYOD and mobile work for your enterprise
  • Give users control and reduce service costs
  • Seamlessly integrate into your existing IT operations

Case Study – BMC MyIT Extension (CMDB/Integration/Hybrid)

Challenges : Integrating Remedy On Demand (ROD) MYIT with On Premise ITSM using the hybrid agent and ensuring it worked with the customer’s existing customisations. For TFL, extending and expanding MYIT to provide real time Asset Information and integration between CMDB Attributes and Service Requests.

Overview : With Unilever it was a ROD implementation of MYIT working with an On Premise version of ITSM. This provided the challenge of using the Hybrid implementation from BMC and handling the customisations and extensive landscape of the Unilever Service Catalogue to provide a scalable solution. KTSL worked with BMC to provide this and roll out MYIT globally within Unilever. For Transport for London (TFL) the task was around extending MYIT to give real time Asset information and allow the users to use this information to cut requests, respond to issues, all via the MYIT interface. KTSL working with BMC wrote custom plugins for the MYIT platform to extend it’s functionality. We can extend and expand your MYIT implementation to give further benefit above and beyond that provided out of the box.

Customer : Unilever and
Transport for London (TFL)
Size : 125’000 users
and 200 users
Timeframe : 2 months

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