|Its exciting times at BMC Software as they rebrand and launch new products that are going to revolutionise the way people use and interact with their IT Service Management systems.|
Enjoy an intelligent, mobile, and beautiful service desk experience
Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile service desk experience to enable a more knowledgeable and collaborative workforce organized around IT roles, not modules.
The BMC Remedy with Smart IT release includes:
- A contemporary look and feel that is focussed on a great user experience
- A responsive experience for Remedy users across mobile, tablet and desktop (Responsive = the application presents an optimal view for users based on the device they are using without intervention)
- Fast context aware searching (Think Google auto-complete for help desk)
- Fast and intuitive data entry, minimising the use of forms
- Makes best use of social mechanisms, with context and location aware knowledge management
- Combines with MyIT to deliver an amazing user experience to both sides of the service desk
Smart IT is a no-cost option of fall BMC Remedy customers running version 7.6.04 or above.
Please contact us for more information.