Its exciting times at BMC Software as they rebrand and launch new products that are going to revolutionise the way people use and interact with their IT Service Management systems.

Enjoy an intelligent, mobile, and beautiful service desk experience

Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile service desk experience to enable a more knowledgeable and collaborative workforce organized around IT roles, not modules.

The BMC Remedy with Smart IT release includes:

  • A contemporary look and feel that is focussed on a great user experience
  • A responsive experience for Remedy users across mobile, tablet and desktop (Responsive = the application presents an optimal view for users based on the device they are using without intervention)
  • Fast context aware searching (Think Google auto-complete for help desk)
  • Fast and intuitive data entry, minimising the use of forms
  • Makes best use of social mechanisms, with context and location aware knowledge management
  • Combines with MyIT to deliver an amazing user experience to both sides of the service desk


Smart IT is a no-cost option of fall BMC Remedy customers running version 7.6.04 or above.

Please contact us for more information.