BMC Remedy IT Service Management with Smart IT

Radically redesigned to set a new standard for IT service management on-premises or in the cloud.

New BMC Remedy IT Service Management, now with Smart IT, revolutionises enterprise service management.

Delivered on-premises or in the cloud, Remedy ITSM is a configurable and extensible platform radically redesigned to meet the needs of any transformative IT organisation.

  • Increase value with complete, integrated IT Operations Management (ITOM) solutions from a single vendor
  • Compete more effectively with adaptive automation of any business service
  • Deliver a friction-free user experience with intuitive Remedy with Smart IT
  • Ensure rapid, risk-free service delivery with built-in best practices in a proven platform
  • Anticipate IT operations needs from data-driven insights
  • Reduce implementation and administration requirements with cloud-based Remedy OnDemand

Easier to use, faster to deploy, and packed with the latest innovations in service management, Remedy IT Service Management and Remedy OnDemand are the most complete and capable IT service management for your enterprise.

Case Study – Global Service Catalogue Unification for BMC Remedy SRM

Challenges : To merge multiple region based catalogues in disparate systems into one global BMC Remedy instance, this meant moving users, moving requests and training the support teams, both internal and outsourced.

Overview : KTSL worked with Unilever on the business analysis, the design and then implementation of the global roll out. We took the existing catalogues and systems and analysed which requests would become global and which would stay regional but still merged in the one catalogue. The catalogue spanned HR, Finance, Workplace, Information Management and IT. Over 20 regional systems were shut down and consolidated onto the one platform and the support of 24 languages meant that the requests had to be designed in a way which allowed this to be easy to maintain. The end solution handles 10 requests per second at peak times.

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Customer : Unilever
Size : 125’000 users
24 languages, Global
Timeframe : 1 year

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