You interact with your Incident, Problem and Request processes via a speech/type BOT interface.
It understands natural language making it quick to close and update when required.
You can use it to find information from the CMDB or other knowledge sources on demand and straight to the support teams that need it.
Gives your support teams the same user experience as end users. Allows them to focus on tasks they need to and removes the need to manually update a Service Management tool.
No loss of audit or data as each interaction is trapped. It’s a proactive and constantly learning interface.