At this year’s itSMF Conference in Dublin in September AIB will be speaking about how they have launched a new service catalogue and will detail its positive impact on their business. Changes made by AIB included the introduction of additional automation which resulted in reduced workloads, and a new user experience/interface and which was delivered on BMC DWPA by KTSL. Our CTO Aaron Perrott will also discuss where AIB can go next to continue to leverage future technologies.