IT Service Management (ITSM) Consulting
Experts across the BMC ITSM platform since 1997, we have implemented ITSM in some of the largest BMC sites globally. Our consultants will work with your business to provide appropriate solutions. We have consultants at different levels and costs, to put in the right resource you need at the right time.
We want to work with you, not just for you.
Why KTSL?
As BMC Software’s longest serving UK partner we are able to draw on a wealth of experience to provide our customers with the best possible support for their BMC Software tools. KTSL continually invests in BMC Software’s professional services certification program and today we provide the widest range of experienced and certified consultants for BMC solutions in the UK
Exclusive Value-Adds for BMC Solutions
By working with partners whose products extend BMC Software’s tools we can add significantly more value to our customers’ technology investments.
BMC Remedy
Workflow Studio
This software is designed to automate migration of objects between server environments, facilitate performance improvement and enable Administrators to troubleshoot and better understand their applications.
BMC Remedy
ShareRemedy
ShareRemedy is a flexible, innovative platform from KTSL. It allows you to create flexible integrations between BMC ITSM and SharePoint, that don’t compromise your intranet branding. `
BMC Remedy
Reimagine
We have built a framework to provision and build web, mobile and tablet applications and pages against Remedy and other enterprise systems (such as Salesforce and SAP) `
Case Studies
KTSL offer Professional Services to implement, deliver and support a range of the products from BMC with specific expertise around the BMC Service Management Portfolio. A range of case studies are below.
Challenges : To merge multiple region based catalogues in disparate systems into one global BMC Remedy instance.
Challenges : Managing customisation , Integrations into 3rd party systems, Data Migration and third party development.
Challenges : Integrating Remedy On Demand (ROD) MYIT with On Premise ITSM using the hybrid agent. ‘
