journey with a Tech Bar from KTSL.
Why look at a tech bar?
A tech bar can provide significant benefits in terms of employee experience, reducing lost productivity and providing a unique level of customer service. It’s also an ideal solution for IT to reach the end user and can be both manned and unmanned.
What is KASPA?
KASPA is a fully configurable software application and design solution to support the build and rollout of your tech bar, in any secure location or office, or as means to assist your remote-working staff.
Why do anything?
- KASPA significantly improves user experience by providing a tailored, easy to access centre for immediate help
- It reduces non-working time, getting staff up and running quickly, with specialist help available – delivering a large ROI
- Fewer calls to the service desk and centralises specialist teams (potentially reducing support headcount)
- It gives the business a sense that IT can deliver a quick yet cost-efficient service
- It can also drive the uptake of self-service and IT training, made available via the centralised locations
Example User Journey
Everything’s better with a KASPA Tech Bar
Better for your users
- Greater control
- Tailored service
- Quicker resolution time
- Better user experience
Increased user satisfaction
Better for your ITSM team
- Increased service levels
- Reduced calls to service desk
- Tickets automatically updated
- Improved perception