KTSL Wednesday Webinar Series #3

See how you can dramatically improve user experiences and ITSM efficiency with KTSL augmented reality.

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Augmented Reality for Service Management App Webinar

Wednesday 17 April 2019 @ 1000 – 1030 GMT

This 30-minute high level online solution demo will show how your organisation can:

Improve ITSM efficiency and user satisfaction levels

Drive better business efficiency with increased user productivity

Cut ITSM costs with fewer call-outs

Access to pertinent data immediately to make better decisions

PRODUCT DESCRIPTION

With its augmented reality (AR) KTSL offers businesses IT InSight – the opportunity to dramatically improve users’ IT experience and IT Service Management (ITSM) efficiency. The app effortlessly makes the invisible visible by providing instant access to vital system information across the digital workplace.

BUSINESS CHALLENGE

IT Service Management processes – from form filling to helplines – often frustrate users who have equipment issues. Not anymore. Whether you run your own ITSM or outsource, the KTSL augmented reality app significantly improves user experiences, while cutting the time and expense involved in dealing with relatively minor problems

Imagine an employee has an IT issue that he can’t resolve, such as no WiFi connection or Outlook not working. They have to contact the ITSM service desk via email and wait for a response or call up and hold while the service desk investigates. The downtime means loss of productivity. Slow or poor information exchange negatively impacts response efficiency. The user is frustrated. Perceptions of ITSM are poor. Resolution is costly.

KTSL SOLUTION

From the status of your IT service through to detailed network information, users and engineers simply scan the relevant object with their phone, and the KTSL AR app reveals clear and actionable status, error and remedial information. The benefits speak for themselves. Faster resolution times, less downtime and more productivity all increase user satisfaction. Higher right first time fix rates, better resource scalability, minimised support costs and reduced training add up to significantly improved ITSM efficiency.

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Aaron Perrott
Aaron PerrottPresenter
KTSL Chief Technology Officer