KTSL Extended Support Packages
KTSL Extended Support augments the standard annual software maintenance agreement with an extension that covers business as usual (BAU) system administration and the facility to configure and customise the BMC Software tools.KTSL Extended Support is available for all BMC Software products.
The benefits of a KTSL Extended Support service are:
- Reduced total cost of ownership
- Reduced reliance on internal administration resources
- Reduced training costs
- Reduced risks caused by out of date customisations
- Reduced downtime
Bronze |
Silver |
Gold |
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|---|---|---|---|
| KTSL Training Course Places (Per annum) | 1 Candidate | 2 Candidates | 4 Candidates |
| Patch/Hot Fix Application (Per annum) | 1 | 2 | 4 |
| Access to KTSL Knowledge Base | |||
| Remote Technical Expertise Up to 12 Days/Per Annum |
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| Remote/Onsite Technical Expertise Up to 12 Days/Per Annum |
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| Remote/Onsite Technical Expertise Up to 24 Days/Per Annum |