KTSL  are pleased to announce a strategic partnership with Everbridge, a global provider of SaaS-based unified critical communications solutions. The partnership will enhance connectivity between BMC Remedy ITSM and Everbridge’s IT Alerting solution, improving the ability of IT professionals to alert and communicate with key members of their teams during IT incidents and outages.

The new strategic relationship will enable KTSL and Everbridge to work together to streamline IT Alerting and BMC Remedy integrations in order to optimize IT communication workflows and process. Additional details include:

  • Everbridge IT Alerting improves critical IT communications by integrating with IT service management platforms and automating manual alerting and scheduling tasks to keep IT team collaborative during incident.
  • KTSL helps its customers achieve real and lasting value from their investment in IT service and enterprise management tools. Focusing 100% on BMC, KTSL sell, implement and support the entire BMC suite of solutions with a key focus on providing value added solutions to further increase value to our customers.
  • BMC Remedy Service Management is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive.

“We are excited by the opportunity to increase value to customers by integrating the power of BMC Remedy with the Everbridge platform. With the release of Remedy 9, earlier this year, we are now seeing the next generation in Service Management. By integrating with Everbridge IT Alerting, we continue to further increase the power this provides to organisations” Mark Robinson, Managing Director KTSL

This is a dynamic partnership that will provide customers with integrated solutions to bridge the gap between identifying and fixing a critical IT incident.” said Nick Hawkins, Managing Director, Everbridge EMEA. “We’re excited to deliver this powerful combination to enable corporations to improve enterprise notification in the face of evolving cyber-attacks, IT outages and other security incidents.” Hawkins concluded.

For more information on Everbridge’s IT Alerting integrations, please visit: http://www.everbridge.com/critical-it-alerting-integrations/

For more information on KTSL, please visit http://www.ktsl.com/