BMC Software has created a set of videos for you to see FootPrints Service Core v12 in action. As more videos are produced they will be added to the list below. See It In Action Each video is a tutorial summary helping you to become quickly proficient with Service Core. Videos can be viewed in any order but for maximum effect follow the suggested order.

Service Core – Getting Started – This is an overview video of the Service Core Solution
(Running time: 12:16)

Service Core – Request a Service – Learn about the process for requesting a service in Service Core
(Running time: 1:44)

Service Core – Creating a Knowledge Base – An overview of the Knowledge Base in Service Core, and how to create a Knowledge Base
(Running time: 4:42)

Service Core – Configure a Service Portfolio – An overview of what a Service Portfolio is, and how to organise services
(Running time: 2:42)

Service Core – Service Level Management – An overview of configuring SLM, Services, Contracts, Service Level Targets and Work Targets
(Running time: 17:07)

Service Core – Portals – This video provides an overview of Portals and Consoles within Service Core, and how to configure them as needed
(Running time: 5:36)

Service Core – Mobile – This video provides a quick demonstration of the mobile interface with Service Core
(Running time: 1:34)

Service Core – Reporting/Service Analytics – This video provides a demonstration of the Service Analytics within Service Core, which is used for reporting, widgets and dashboards
(Running time: 2:35)

Service Core – Visual Workflow – Learn about workflows, and using the visual workflow designer to create workflows based on Status, Priority, or other custom fields
(Running time: 2:58)

Service Core – Chat – View how Service Core allows you to chat with other agents
(Running time: 0:38)

Service Core – Form Builder -This video provides a high level demonstration and overview of how easy it is to configure and build forms
(Running time: 0:59)

Service Core – Create an Incident -This video demonstrates how to create an Incident within the Service Core portal
(Running time: 0:35)

Service Core – Importing – This video will walk the user through importing from a .csv
(Running time: 3:18)

Please note that KTSL are not responsible for the content of the videos & the copyright remains with BMC Software.