 | BMC Software has created a set of videos for you to see FootPrints Service Core v12 in action. As more videos are produced they will be added to the list below. See It In Action |
Service Core – Getting Started – This is an overview video of the Service Core Solution
(Running time: 12:16)
Service Core – Request a Service – Learn about the process for requesting a service in Service Core
(Running time: 1:44)
Service Core – Creating a Knowledge Base – An overview of the Knowledge Base in Service Core, and how to create a Knowledge Base
(Running time: 4:42)
Service Core – Configure a Service Portfolio – An overview of what a Service Portfolio is, and how to organise services
(Running time: 2:42)
Service Core – Service Level Management – An overview of configuring SLM, Services, Contracts, Service Level Targets and Work Targets
(Running time: 17:07)
Service Core – Portals – This video provides an overview of Portals and Consoles within Service Core, and how to configure them as needed
(Running time: 5:36)
Service Core – Mobile – This video provides a quick demonstration of the mobile interface with Service Core
(Running time: 1:34)
Service Core – Reporting/Service Analytics – This video provides a demonstration of the Service Analytics within Service Core, which is used for reporting, widgets and dashboards
(Running time: 2:35)
Service Core – Visual Workflow – Learn about workflows, and using the visual workflow designer to create workflows based on Status, Priority, or other custom fields
(Running time: 2:58)
Service Core – Chat – View how Service Core allows you to chat with other agents
(Running time: 0:38)
Service Core – Form Builder -This video provides a high level demonstration and overview of how easy it is to configure and build forms
(Running time: 0:59)
Service Core – Create an Incident -This video demonstrates how to create an Incident within the Service Core portal
(Running time: 0:35)
Service Core – Importing – This video will walk the user through importing from a .csv
(Running time: 3:18)
Please note that KTSL are not responsible for the content of the videos & the copyright remains with BMC Software.