KUPA Share provides pre-built connectors to platforms such as Teams and Yammer. It allows users within Teams to simply start a chat with the service and have KUPA respond back with a solution, workflow or automation.
You can create a question workflow to capture further information before raising a ticket.
We can integrate with any Service Management REST API, including BMC Helix, ServiceNow and RemedyForce.
This data is automatically fed back into the AI to continue its learning and improve the responses.
You can manage all of this via the responsive web based KUPA GUI.