AI in service management: the investment case – Part 3: Business intelligence
AI in service management: the investment case Part 3: Business intelligence There’s a revolution happening in service management as the application of artificial intelligence transforms processes and outcomes. As service management specialists, K [...]
AI in service management: the investment case – Part 2: Self-service
AI in service management: the investment case Part 2: Self-service There’s a revolution happening in service management as the application of artificial intelligence transforms processes and outcomes. As service management specialists, KTSL has d [...]
AI in service management: the investment case – Part 1: Headcount
AI in service management: the investment case Part 1: Headcount There’s a revolution happening in service management, as the application of artificial intelligence transforms processes and outcomes. As service management specialists, KTSL has dir [...]
Christmas Party 2019!
This year we dined and partied in style at Bath’s Bailbrook House Hotel and it was a fantastic night of festive fun, with staff entertained by a photobooth, staff awards and Aaron on the decks providing the perfect soundtrack for the team to hit the [...]
KTSL Return to BMC Exchange as Gold Sponsors!
No strangers to BMC’s biggest UK event of the year, we returned to London on the 12th November for BMC Exchange 2019 and this year’s event was extra special for us as it also marked the unveiling of our fresh new look. As always, the team enjoyed c [...]
Artificial Intelligence in ITSM
The real demand for Artificial Intelligence in ITSM Artificial Intelligence is one of those IT buzzwords. Like SaaS or the Internet of Things, it can feel like something to be dropped into conversation rather than actually implemented by businesses. [...]