Why Do Anything?
Major improvements in AI enables chatBOT makers to create more effective automated responses
Generating increased revenues and increased user satisfaction
Increased investment in chatBOT companies, Investments grew 229% between 2015 and 2016
Main growth area is B2B, Businesses see more value in chatBOTS targeting B2B interactions
For instance, an HR BOT that can quickly retrieve internal data requests
ChatBOTS have the potential to significantly reduce labour costs. Customer service management: 29% of US customer service positions could be automated – $23bn saving
Sales representatives: 36% of US sales reps positions could be automated – $15bn saving in salaries