Case Study – Software and Device Store (App Store)
Challenges : Providing a integrated App Store for Unilever to provision Software, Hardware, Peripherals and Mobile/Tablets to the business. The aim was to provide a consumer driven experience in the mould of a commercial website such as Amazon but within an internal IT budget.
Overview : Using our Reimagine Remedy technology we built an HTML 5 interface to run on Desktop, Tablet and Mobile. The app store allowed Unilever to browse the catalogue and order. The catalogue was entitled by location, grade and job type. The simple interface could be navigated by categorisation, not only acting as a catalogue of new items, but also it showed the user what they currently had in terms of both hardware and software. Once the order was place the Service Request was launched. For Software deployment the install was fully automated using Microsoft SCCM, Active Directory groups via an Atrium Orchestrator interface. For hardware the tasks were created for the 3rd party vendor group to provision via an automated case exchange.
By using our cost model of a single cost for the whole application (rather than based on a per user or location basis) made the site exceptionally cost effective. The site can be maintained by a series of back end Remedy forms, utilising both the out of the box Service Request Management model and the CMDB.
The platform can support any number of language configurations (in this case 24). The data was all sourced from the core Remedy forms to give a complete end to end solution. Due to the bring your own device (BYOD) policy it needed to support all flavours of mobile operating system.