Panacea have developed an integration between Salesforce Chatter and BMC Remedy ITSM. Using custom configuration in Remedy you can expose the any Standard Service Request that were designed in SRM and rapidly expose these to a user on the Chatter Interface, This means that isers of Salesforce no longer need to navigate to Remedy SRM anymore to raise Requests they can do so from their chat window. The Request ID is transferred back to chat window on successful creation. Using the Request Tracker Widget developed in HTML 5 – the same user could track the progress of their request.