Orchestration & Automation
• Automate actions within the platform and across integrations
• Reduce agent swivel-chairing
• Automate low-value work
• Build complex automation with ease
Servicely is an infinitely flexible, AI-powered Enterprise Service Management platform that provides businesses with a single system of record and action for service delivery, empowering service teams to manage workloads, automate tasks, and enhance agent productivity through the power of Agentic AI and Generative AI embedded into every facet of the platform.
Servicely isn’t just another one-size-fits-all solution; it’s a flexible, scalable platform designed to evolve alongside ambitious, growing businesses, accelerating service delivery and improving customer and end-user satisfaction. By harnessing the combined power of AI and human expertise, Servicely empowers IT teams to flourish, driving exponential impact and transforming how work flows across the entire business.
Servicely can be utilised across the enterprise, as a platform powering:
– Enterprise Service Management (ESM)
– IT Service Management (ITSM)
– IT Asset Management (ITAM)
– HR Service Delivery
– Project Portfolio Management (PPM)
– Customer Service Management (CSM)
– Security Operations
– Risk Management
– Vendor & Contract Management
Accelerate and Automate Service with AI Service Management
A Single Platform for Service Management
Faster Resolutions and Happier End-Users
Orchestration & Automation
• Automate actions within the platform and across integrations
• Reduce agent swivel-chairing
• Automate low-value work
• Build complex automation with ease
No-code/low-code configuration & workflow builder
• Completely configurable – from simple changes to custom apps
• Democratise innovation and empower all to automate
• Create powerful workflows
• Speed up changes
Embedded Generative AI
• AI is embedded across every facet of the platform
• Augment service agents with an AI copilot
• Increase accuracy with Retrieval Augmented Generation
• Generate knowledge articles
Agentic AI / AI Agents
• Deliver always-on self-service to users/customers via an AI agent
• Proactively identify problems and resolve or triage them
• Automate service management and reduce operational costs
Self-Service Portal
• Give users a centralised portal for services across your enterprise
• Speed up service delivery and empower users with self-service
• Log requests, resolve incidents and find information with ease
Integrations
• Integrate with your key business applications via native integrations or REST API
• Automate tasks and AI actions across integrated platforms
• Shift service delivery left and reduce service costs
Discover how IOR gained complete visibility and control over their IT Service Management and reduced their incident volume by 50%.
Learn how Design to Production cut their on-site response processes in half and doubled their incident resolution speed.
