Base cost for ShareRemedy Interact solution plus per Module webpart configuration, Includes :
• Base Installation and setup on one Server
• Delivery of a set of common use-case ITSM Module Web Part Configuration files:
e.g. Incident Module :
• Incident Submit,
• Incident Agent Console including View Incident/Update Worklog,
• Incident Dashboard/Traffic lights,
• Incident Chart/Graph,
e.g. SRM Module :
• Surface Standard ( NON-AIF) via QuickStart tool in minutes
• Service Request User Console – track status , view and update requests
• Service Request Dash ( show open requests)
• Accordion Service Catalogue control with one day assistance for merging the Service Requests created via QuickStart tool into the catalogue control.
…Change, Problem, Asset, Knowledge Management and other Modules are also available.
• License for the Forms used by each of the ITSM module Web Part configuration files (access to other forms not in the standard configuration files will not be possible without further purchases)
• Authentication: User Authentication is either based on the AR server using AD and the SharePoint users also using the AD, or use of one of the Remedy Sign On Types provided as part of the toolkit.Consultation on the requirements for extending the configuration files or customising the
If you are interested in more information about this license and the Solutions that can be built upon ShareRemedy please contact [email protected].