Help users help themselves with an IT portal designed around their needs.
When users have to call IT for help with simple questions, it slows productivity for the business and IT alike. In this Take 30 session, the BMC FootPrints Service Core product team will describe how a self-service portal can help you provide fast answers for users and free your service desk for higher-level issues.
In just 30 minutes, you’ll learn how to:
- Increase productivity and satisfaction for both IT and business users
- Reduce agents’ time spent on ticket data entry so they can focus on critical issues
- Simplify administration and reduce costs through common services
Title: Help users help themselves with self-service
Date: Tuesday Dec. 16th, 2014
Time: 5pm GMT
Register now to discover how simple it can be to provide a self-service option for your users.