Privacy Policy

1.0 About this Policy

KTSL Limited understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits our website and uses our ticketing portal and will only collect and use personal data in the ways that are described below, in a manner that is consistent with our obligations and your rights under the law.
Our website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
Please read this policy carefully and ensure that you understand it. If you do not accept and agree with this policy, you must stop using our website and ticketing portal immediately.

2.0 Definitions & Interpretation

In this document the following words shall have the following meanings:
2.1 COOKIE means a small text file placed on the device you use to visit our website which may hold data about you. Details of the cookies used by our website are set out in this policy;
2.2 COOKIE LAW means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003
2.3 DATA PROTECTION ACT means the United Kingdom Act of Parliament which was passed in 1988. It was developed to control how personal or customer information is used by organisations or government bodies. It protects people and lays down rules about how data about people can be used
2.3 DATA SUBJECT means an individual whose data is being accessed
2.4 GDPR means the General Data Protection Regulation
2.5 PERSONAL DATA means any and all data that relates to a person who can be directly or indirectly identified by that data. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 (2018) and the European Union General Data Protection Regulation (‘GDPR’)
2.6 DATA HOLDER means KTSL Limited, a limited company registered in England under company number 3926836, whose registered and main trading address is Unit 23 Leafield Industrial Estate, Corsham, Wiltshire, SN13 9RS. Any reference to we/us/our business also means the DATA HOLDER.
2.7 OUR WEBSITE means
2.8 THIRD PARTY SOFTWARE/SUBSCRIPTION SERVICES means software services provided by a third party for which KTSL Limited facilitate and/or resell for the Data Subject.
2.9 TICKETING PORTAL means KTSL Limited self-service cloud-based ticket system, accessed through

3.0 Data Protection Contact

Email: [email protected]
Tel: 0113 360 2742
Address: Unit 23 Leafield Industrial Estate, Corsham, Wiltshire SN131 9RS

Please contact us with any enquiries relating to your Personal Data or to exercise any of your rights under the Data Protection Act (2018).

4.0 Controlling your Personal Data

As a Data Subject, you have the following rights under the Data Protection Act, which this policy and our use of Personal Data have been designed to uphold:
4.1 The right to be informed about our collection and use of personal data;
4.2 The right of access to the personal data we hold about you;
4.3 The right to rectification if any personal data we hold about you is inaccurate or incomplete;
4.4 The right to be forgotten. Forgotten is the right to ask us to delete any personal data we hold about you;
4.4 The right to restrict and/or prevent the processing of your personal data;
4.6 The right to data portability (obtaining a copy of your personal data to use with another service or organisation);
4.7 The right to object to our use of your personal data for particular purposes; and
rights with respect to automated decision making and profiling.
4.8 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (‘the TPS’), the Corporate Telephone Preference Service (‘the CTPS’), and the Mailing Preference Service (‘the MPS’). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
4.9 You may access our website without providing any data at all. However, to use all features and functions available on our website you may be required to submit or allow for the collection of certain data.
4.10 You may restrict our use of cookies. This may reduce your accessibility on our website as a result.
4.11 You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under the Data Protection Act, no fee is payable, and we will provide any and/or all information in response to your request free of charge. Please contact our Data Protection Officer for more details

5.0 Third Parties

If you have been redirected to our site from a third party or are directed to a third party site from our site, please refer to that sites privacy policy.

6.0 What Data Do We Collect?

When you submit information using any of the forms on Our Website or Ticketing Portal, we may collect some and/or all the following personal and non-personal data (please also find details of our use of cookies and similar technologies within this policy, which collect other types of data):

6.1 name;
6.2 business/company name;
6.3 job title;
6.4 business website URL;
6.5 email address;
6.6 telephone number;

7.0 Why Do We Collect Your Data?

Our purposes for collecting your data are:
7.1 To provide you with information or services you have requested via our website;
7.2 To provide access to our website;
7.3 To personalise and tailor your experience on our website;
7.4 To reply to your correspondence; with your permission and/or where permitted by law, to send emails to you which you have opted-in to (you may unsubscribe or opt-out at any time by using the link in our email footer or contacting our Data Protection Officer);
7.5 To analyse your use of our website and gather feedback to enable us to continually improve our website and your user experience;
We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under UK Data Protection Act (2018), the European Union GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
Our legal basis for collecting your personal data is based on your expressed consent, given via our website.

8.0 How Do We Transmit & Store Your Data?

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our website.
Our website holds an SSL certificate, which ensures that data you send or receive through our website is secure and private.
Your personal data is received by KTSL Limited and stored on secure servers, accessible only via our password-protected computers.

9.0 How Long Do We Keep Your Data?

Data you provide to us with your expressed consent for email marketing, is retained for as long as we have your permission to keep it. If you email us directly, your data is only retained for the time it takes us to process and respond to your email. A response from our Data Protection team constitutes confirmation that your data has been forgotten.
We will comply with our obligations and safeguard your rights under the Data Protection Act at all times. You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.

10.0 Do We Share Your Data?

By using our website, you consent to our sharing your data with certain trusted third parties, including Google, whose details are set out in this policy under section 4.0
Some or all of your data may be stored in the USA, which sits outside of the European Economic Area ‘the EEA’) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our website and submitting information to us. The USA has been given an adequacy decision as a data processor by the European Commission.
Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
We will not share any of your data with any third parties for any purposes, unless you have consented to it via our website.

In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal obligations, a court order, or a governmental authority.

Where services provided by KTSL Limited relate to the resale of Third Party software/subscription services, your Personal Data may be passed to those Third Parties as required to perform such purposes to fulfil the software/subscription services.
Data obtained and transferred may include Personal Data to facilitate the delivery of goods, activation of subscription services, creation of customer accounts, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.
We may compile statistics about the use of our website including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as advertisers. Data will only be shared and used within the bounds of the law.

11.0 Our Use of Cookies

Introduction to Cookies
This section explains how we use cookies and similar technologies on our website. It explains what these technologies are and why we use them, as well as your rights to control our use of them.
In some cases, we may use cookies and other tracking technologies described in this section to collect personal information, or to collect information that becomes personal information if we combine it with other information.
All cookies used by and on our website are used in accordance with current Cookie Law.
What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by online service providers in order to (for example) make their websites or services work, or to work more efficiently, as well as to provide reporting information.
Cookies set by our website ( and Ticketing Portal ( are called First Party Cookies. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
By using our Website and/or Ticketing Portal you may also receive cookies set by parties other than The Data Holder, called Third Party Cookies. Third party cookies enable third party features or functionality to be provided on or through the website or service you are using (such as advertising, interactive content and analytics). The third parties that set these third-party cookies can recognise your computer both when it visits the website or service in question and also when it visits certain other websites or services.
Why do we use cookies and other tracking technologies?
We use First Party and Third-Party Cookies for several reasons. Some cookies are necessary for technical reasons in order for our Website and Ticketing Portal to operate, and others are used to track and target the interests of visitors to our Website. For example, we use cookies to tailor content and information that we may send or display to you and otherwise personalise your experience while interacting with our Website and to otherwise improve the functionality of the Website.
How to control your cookies
By continuing to use Our Website you consent to our use of cookies to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies using your browser settings; however certain features of Our Website may not function fully or as intended as outlined in Clause 5.11
You have the right to decide whether to accept or reject cookies. Some cookies, however, are essential to the functionality of the Website and turning them off may affect its performance.
Website Cookie Preference Tool
You can exercise your Website cookie preferences by visiting the TRUSTe preference centre here
Google Analytics
Our Website uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Website is used. This, in turn, enables us to improve Our Website and the services offered through it. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of Our Website, it does enable us to continually improve Our Website, making it a better and more useful experience for you.
The analytics service used by Our Website uses Cookies to gather the required information.
You can choose to enable or disable Cookies in your internet browser.

12.0 What Happens If Our Business Changes Hands?

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our continuing business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this policy, be permitted to use that data only for the same purposes for which it was originally collected by us.
In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new data holder or controller.

13.0 Making a Complaint

If for whatever reason you wish to make a complaint about us, our team or the services delivered, you may do so. When we receive a complaint, we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office (ICO). For further information about your rights, please contact the ICO or your local Citizens Advice Bureau.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We will only retain information whilst the investigation is ongoing and will delete any information on completion of the complaints activity.

14.0 Changes to Our Privacy Policy

We may change this policy from time to time (for example, if the law changes). Any changes will be immediately posted on our website with an amendment date and you will be deemed to have accepted the terms of the policy on your first use of our website following the alterations. We recommend that you check this page regularly to keep up-to-date.