Ingest, Analyse and Report
By using our trained AI engine, we can understand, process and compare thousands of tickets a second – something humans just can’t do. This gives us a unique ability to understand the true underlying issues. This can then translate into the ‘right’ automation, the ‘right’ problems and the ‘right’ risk to address.
Using this service we’ve managed to achieve automation of over 50% of all Incidents and Requests for certain customers, by truly understanding the process and outcome needed.Get in touch